Your Data, Secured
Last Updated: April 2026
RISEVOICE ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.
1. What Data We Collect
We may collect the following categories of information:
- Personal identifiers: Name, email address, phone number, and company name when you submit a contact form, apply for a role, or book a consultation.
- Usage data: Pages visited, time on site, referring URL, browser type, device type, and IP address collected automatically through analytics tools.
- Communications: Messages, files, and other content you send us through email, forms, or other channels.
- Business data: Information you share during client onboarding, including brand assets, access credentials to third-party platforms, and campaign performance data.
2. How We Use Your Information
We use collected information to:
- Deliver, operate, and improve our services and client engagements.
- Respond to inquiries, applications, and support requests.
- Analyse website usage to improve user experience and site performance.
- Send transactional communications related to active engagements.
- Comply with legal obligations and enforce our terms of service.
We do not sell, rent, or lease your personal information to third parties.
3. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. These include:
- Essential cookies: Required for site functionality (e.g., session management).
- Analytics cookies: Help us understand traffic patterns and user behavior (e.g., Google Analytics, Plausible).
- Marketing cookies: Used to measure advertising campaign effectiveness on platforms such as Meta and Google.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
4. Third-Party Services
We may use third-party services to support our operations, including hosting providers, analytics platforms, email delivery services, payment processors, and advertising platforms. These providers only receive information necessary to perform their designated functions and are contractually obligated to protect your data. We do not authorize them to use or disclose your information for their own marketing purposes.
5. Your Rights
Depending on your jurisdiction, you may have specific rights regarding your personal data:
Under GDPR (EU/UK residents):
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to restrict or object to processing: Limit or challenge how we use your data.
Under CCPA (California residents):
- Right to know: Request details about the categories and specific pieces of personal information we collect.
- Right to delete: Request deletion of personal information we have collected from you.
- Right to opt-out: Opt out of the sale of personal information (we do not sell personal data, but you may exercise this right at any time).
- Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, contact us at billing@risevoice.media.
6. Data Security
We employ industry-standard encryption, secure databases, and access controls to protect your information. As an agency operating with high-profile brands across regulated industries, security and confidentiality are foundational to everything we do. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it. Client engagement data is typically retained for the duration of the engagement plus a reasonable period thereafter for reference and legal compliance.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at billing@risevoice.media.